Question 1

What are our managed IT services pricing plans?

Accepted Answer

Our managed IT services pricing plans cater to various needs:

**Tier 1 — Managed Device (MDM):** Centralized device management for mobile or single endpoints. Ideal for BYOD users, tablets, and mobile-first workforces. Starting at $80/endpoint.

**Tier 2 — Baseline User:** Full workstation management, including endpoint security, proactive maintenance, and data backup. Ideal for standard office users. Starting at $130/endpoint.

**Tier 3 — Hybrid User:** Secure cloud access and resilience for remote/hybrid employees. Includes advanced email security and extended monitoring. Starting at $150/endpoint.

**Tier 4 — Secure User:** Managed detection, compliance reporting, and automated response. Ideal for clients with cyber-insurance or compliance mandates. Starting at $180/endpoint.

**Tier 5 — Complete Defense:** Full-stack Zero-Trust and compliance solution with 24/7 SOC response and vCISO advisory sessions. Ideal for healthcare, finance, legal, and enterprise clients. Starting at $210/endpoint.

Question 2

What comprehensive IT managed services do we provide?

Accepted Answer

We provide a full range of IT managed services, focusing on low-voltage systems like home automation, computer networking, camera systems, and security systems. With 26 years of experience, our USA-based technicians offer 24/7 support to ensure your home and business run smoothly and efficiently. We proudly serve Brevard, Volusia, Flagler, St. Johns, Clay, and Duval counties.

Question 3

What home automation services do we offer?

Accepted Answer

We offer seamless home automation services, including control of lighting, audio, climate, and security. Our expert installation and support cover Crestron, Lutron, and Shift 5 systems. As luxury home specialists, we provide white-glove installation and are certified dealers for Lutron and Shift 5. We serve Brevard, Volusia, Flagler, St. Johns, Clay, and Duval counties.

Question 4

How do we manage IT infrastructure deployment?

Accepted Answer

We manage IT infrastructure deployment by offering end-to-end technology setups for new locations, expansions, and workspace transformations. Our team ensures every monitor, cable, dock, and port is tested and ready, helping banks, healthcare providers, law firms, and other local businesses become operational with reliable and organized deployments.

Question 5

What are the benefits of our telephone and VoIP solutions?

Accepted Answer

Our telephone and VoIP solutions offer numerous benefits to modernize your business communications:

- **Flexibility:** Communicate from anywhere using desktop, laptop, or mobile devices.
- **Enhanced Customer Experience:** Professional call routing, auto attendants, and voicemail to email.
- **Security:** Encrypted calls, built-in compliance tools, and expert firewall configuration.
- **Scalability:** Easily scale as your team grows without costly rewiring.
- **Cost Savings:** Eliminate expensive phone lines and enjoy predictable monthly rates.
- **Analytics:** Call analytics and reporting to track performance.

Additionally, we provide:

- **One Phone Number, Multiple Locations:** Use a single or multiple business numbers across all offices and teams.
- **Professional Call Routing and Auto-Attendants:** Custom greetings, call menus, ring groups, and direct-to-department routing.
- **Remote and Hybrid Worker Support:** Full call functionality for remote, field, and hybrid staff.
- **Lower Costs with Scalable Flexibility:** Easily add or remove users and features without expensive infrastructure changes.

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